Privacy Policy

Last Updated: 3 December 2025

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Introduction

Harnex AI Limited, trading as AuraScope (we, us, our) is committed to complying with the New Zealand Privacy Act 2020 and other applicable privacy laws (together, the Laws) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose and protect your personal information.

This policy does not limit or exclude any of your rights under the Laws.
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Changes to This Policy

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

This policy was last updated on 3 December 2025.
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Who Do We Collect Your Personal Information From

We collect personal information about you from:

  • You, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you sign up for our beta waitlist or use our services and products
  • Third parties where you have authorised this or the information is publicly available
  • AI platforms and search engines that we monitor as part of our service delivery

If possible, we will collect personal information from you directly.
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Personal Information We Collect

We collect personal information that you provide directly to us, including:

  • Account information (name, email address, company name, password)
  • Billing and payment information
  • Brand and website information you provide for visibility monitoring
  • Usage data and analytics related to your use of the AuraScope platform
  • Communications and correspondence with our support team

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How We Use Your Personal Information

We will use your personal information:

  • To verify your identity and manage your account
  • To provide services and products to you, including AI visibility monitoring and Answer Engine Optimisation (AEO) analytics
  • To send you platform updates, visibility reports, and AEO recommendations
  • To market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
  • To improve the services and products that we provide to you
  • To bill you and to collect money that you owe us, including authorising and processing credit card transactions
  • To respond to communications from you, including support requests and complaints
  • To conduct research and statistical analysis (on an anonymised basis) to improve our AI monitoring algorithms
  • To protect and/or enforce our legal rights and interests, including defending any claim
  • For any other purpose authorised by you or the Laws

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Disclosing Your Personal Information

We may disclose your personal information to:

  • Another company within our group (Harnex AI Limited and its subsidiaries)
  • Any business that supports our services and products, including:
    • Hosting providers and data centres
    • AI platform APIs (ChatGPT, Perplexity, Gemini, etc.) for monitoring purposes
    • Payment processors
    • Email service providers
    • Analytics providers
  • Other third parties (for anonymised statistical information)
  • A person who can require us to supply your personal information (e.g. a regulatory authority)
  • Any other person authorised by the Laws (e.g. a law enforcement agency)
  • Any other person authorised by you

A business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand, including in the United States and European Union.

We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.
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Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you close your account, we will delete or anonymise your personal information within 90 days, except where we are required to retain it by law.
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Your Rights

Subject to certain grounds for refusal set out in the Laws, you have the right to:

  • Access your personal information that we hold
  • Request correction of your personal information
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Request restriction of processing your personal information
  • Request transfer of your personal information to another service provider

Before you exercise these rights, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise any of the above rights, email us at privacy@aurascope.ai. Your email should provide evidence of who you are and set out the details of your request.

We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
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Protecting Your Personal Information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse. These steps include:

  • Encryption of data in transit and at rest
  • Regular security audits and penetration testing
  • Access controls and authentication measures
  • Employee training on data protection
  • Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
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Internet Use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you post your personal information on the website, you acknowledge and agree that the information you post is publicly available.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site's privacy policy before you provide personal information.

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Cookies and Tracking Technologies

We use cookies (an alphanumeric identifier that we transfer to your computer's hard drive so that we can recognise your browser) and similar tracking technologies to:

  • Monitor your use of the website and platform
  • Remember your preferences and settings
  • Analyse platform usage and performance
  • Deliver personalised content and recommendations
  • Measure the effectiveness of our marketing campaigns

You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.

We also use analytics services such as Google Analytics to help us understand how users interact with our platform. These services may collect information about your use of our website and other websites over time.
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Third-Party Services

Our service integrates with and monitors various AI platforms and search engines (including ChatGPT, Perplexity, Gemini, Google AI Overviews, and others). When we query these platforms on your behalf to monitor your brand visibility, we do not share your personal information with these platforms beyond what is necessary to perform the monitoring service.
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Children's Privacy

Our services are not directed to children under the age of 13 (or under 16 in the European Economic Area). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us at privacy@aurascope.dev.
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International Data Transfers

As AuraScope operates globally and uses service providers located in various countries, your personal information may be transferred to, stored, and processed in countries other than New Zealand, including the United States and European Union. We will take appropriate measures to ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and interests.
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Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date. You are advised to review this privacy policy periodically for any changes.
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Contact Us

If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to or correction of, your personal information, you can contact us at:

Email: privacy@aurascope.dev

Complaints

If you have a complaint about our handling of your personal information, please contact us at privacy@aurascope.ai. We will investigate your complaint and respond to you within a reasonable timeframe.

If you are not satisfied with our response, you may contact the New Zealand Privacy Commissioner:

Office of the Privacy Commissioner
PO Box 10094, Wellington 6143, New Zealand
Phone: 0800 803 909
Email: enquiries@privacy.org.nz
Website: www.privacy.org.nz
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Last Updated: 3 December 2025

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Introduction

This Cookie Policy explains how Harnex AI Limited, trading as AuraScope ("we", "us", or "our") uses cookies and similar tracking technologies on our website www.aurascope.ai (the "Website") and our platform services.

By using our Website and services, you agree to the use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies, you should change your browser settings accordingly or stop using our Website.

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What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work more efficiently and to provide reporting information.

Cookies set by the website owner (in this case, AuraScope) are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g. analytics, advertising, and interactive content).'

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How We Use Cookies

We use cookies for several reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to our site. It is recommended that you leave on all cookies if you are not sure whether you need them or not, as they may be used to provide a service that you use.

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Types of Cookies We Use
1. Essential Cookies

These cookies are necessary for the Website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

Essential cookies we use:

  • Session cookies - to maintain your login state
  • Security cookies - to authenticate users and prevent fraudulent use
  • Load balancing cookies - to ensure site functionality

You can set your browser to block or alert you about these cookies, but some parts of the site will not work without them.

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2. Performance and Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous.

Analytics cookies we use:

  • Google Analytics - to understand how users interact with our Website
  • Webflow Analytics - to track page performance and user behaviour
  • Custom analytics - to measure platform feature usage

If you do not allow these cookies, we will not know when you have visited our site and will not be able to monitor its performance.

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3. Functionality Cookies

These cookies enable the Website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages.

Functionality cookies we use:

  • Preference cookies - to remember your language and region preferences
  • User interface cookies - to remember your dashboard layout preferences
  • Feature cookies - to remember which features you've accessed

If you do not allow these cookies, then some or all of these services may not function properly.

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4. Targeting and Advertising Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device.

Advertising cookies we may use:

  • LinkedIn Insight Tag - for LinkedIn advertising campaigns
  • Google Ads - for search and display advertising
  • Retargeting pixels - to show you relevant ads after visiting our site

If you do not allow these cookies, you will experience less targeted advertising.

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Cookies We Use (Detailed List)

Essential Cookies:‍

  • Cookie Name: session_id
    Purpose: Maintains user session
    Duration: Session (deleted when browser closes)
    Type: First-party
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  • Cookie Name: csrf_token
    Purpose: Security - prevents cross-site request forgery
    Duration: Session
    Type: First-party
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  • Cookie Name: cookie_consent
    Purpose: Stores your cookie consent preferences
    Duration: 1 year
    Type: First-party
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Analytics Cookies:‍

  • Cookie Name: _ga
    Purpose: Google Analytics - distinguishes users
    Duration: 2 years
    Type: Third-party (Google)
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  • Cookie Name: _gid
    Purpose: Google Analytics - distinguishes users
    Duration: 24 hours
    Type: Third-party (Google)
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  • Cookie Name: _gat
    Purpose: Google Analytics - throttles request rate
    Duration: 1 minute
    Type: Third-party (Google)
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Functionality Cookies:

  • Cookie Name: user_preferences
    Purpose: Stores dashboard layout and preferences
    Duration: 1 year
    Type: First-party
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  • Cookie Name: locale
    Purpose: Remembers language preference
    Duration: 1 year
    Type: First-party
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Advertising Cookies:

  • Cookie Name: _li_fat_id
    Purpose: LinkedIn Insight Tag
    Duration: 30 days
    Type: Third-party (LinkedIn)
  • Cookie Name: _gcl_au
    Purpose: Google Ads conversion tracking
    Duration: 90 days
    Type: Third-party (Google)

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Other Tracking Technologies

In addition to cookies, we may use other technologies to collect information:

Web Beacons (Pixel Tags)
Small graphic images embedded in web pages or emails to track page views or email opens. We use these to measure the effectiveness of our email campaigns and understand user behaviour.

Local Storage
Modern browsers support local storage, which allows websites to store data locally on your device. We use local storage to:

  • Cache platform data for faster loading
  • Store temporary user interface states
  • Remember form inputs to prevent data loss

Session Storage
Similar to local storage but is cleared when you close your browser. We use this for temporary data that only needs to persist during your current session.

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How to Control Cookies

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You have the right to decide whether to accept or reject cookies.

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Cookie Consent Manager
When you first visit our Website, you will see a cookie consent banner. You can set your cookie preferences by:

  • Accepting all cookies
  • Accepting only essential cookies
  • Customising your preferences by cookie category

You can change your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer.

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Browser Settings
Most web browsers allow you to control cookies through their settings. You can set your browser to:

  • Block all cookies
  • Accept only first-party cookies
  • Delete cookies when you close your browser
  • Notify you when a cookie is set
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Here's how to manage cookies in popular browsers:

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Chrome: Settings > Privacy and security > Cookies and other site data
Firefox: Settings > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Cookies and website data
Edge: Settings > Privacy, search, and services > Cookies and site data

Please note that blocking cookies may affect your ability to use some features of our Website.

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Opt-Out Links

You can opt out of interest-based advertising from participating companies through these services:

  • Google Ads Settings: https://adssettings.google.com
  • LinkedIn Ad Preferences: https://www.linkedin.com/psettings/advertising
  • Digital Advertising Alliance: http://optout.aboutads.info
  • Network Advertising Initiative: http://optout.networkadvertising.org

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Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no industry standard for how to respond to DNT signals, and we do not currently respond to DNT browser signals.

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Cookies for Logged-In Users

If you create an account and log in to AuraScope, we will use cookies to manage your login session and remember your preferences. These cookies are essential for the platform to function properly.

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Third-Party Cookies

We use various third-party services that may set their own cookies. We do not control these third-party cookies. Please refer to the third parties' own privacy and cookie policies for more information:

  • Google Privacy Policy: https://policies.google.com/privacy
  • LinkedIn Privacy Policy: https://www.linkedin.com/legal/privacy-policy
  • Webflow Privacy Policy: https://webflow.com/legal/privacy

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How Often We Update This Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for operational, legal, or regulatory reasons. Please revisit this Cookie Policy regularly to stay informed about our use of cookies.

The "Last Updated" date at the top of this policy indicates when it was last revised.

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Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at:

Email: privacy@aurascope.dev

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Further Information

For more information about cookies, including how to see what cookies have been set and how to manage and delete them, visit:

  • www.aboutcookies.org
  • www.allaboutcookies.org
  • www.youronlinechoices.eu (for users in the EU)